I think that there are three common distortions that affect non emerged/evolved systems, such as public institutions, businesses and information systems.
- Bloat – This is where the system expands in multiple inefficient ways which, in combination, produce a holistic inefficiency that is often both hidden and immense.
- Faff – This is where the time cost of processing information is greater than the comparative benefit of the actual information.
- Pantomime – This is where the system adopts behaviours that bring no benefit to the system other than to make other systems perceive the system as being beneficial.
So, there you have it: avoid, prevent and extinguish.